I got great service dealing with Michael via onlline, email, and phone. I live in a large city with a fair share of luthiers and violin/music shops. I also worked with a large store out of town that does a lot of online orders as well. Their service was good, too, and when I decided to return the instrument I purchased from them to buy a Damiano, they gave me absolutely no hassle and were very courteous. I would not hesitate to work with anyone who will give you a free trial, online or in person. Just do the same due diligence you would with any company. Check their BBB ratings, etc. Of course, with Superior Violins his customer base is so public, and all of them seem very pleased.